Privacy Policy

Business review information

For business reviews, we collect your contact details, business name, questionnaire answers, transaction reference, review status and written action plan to deliver the service. Questionnaire records are restricted to administrators; your private link allows access to your review and completed plan. Keep that link confidential. Describe processes without submitting passwords, client records or patient information. Contact info@aurelledigital.com about access, correction or deletion of review information.

1. Who we are

Aurelle Digital is operated by Jeanne Kissiedu, trading as Aurelle Digital. Business service address: Flat 2, 2 Tantallon Road, London, United Kingdom, SW12 8DG.

For UK data-protection law, Jeanne Kissiedu, trading as Aurelle Digital, is the controller of the personal information described in this policy.

Contact us about privacy at info@aurelledigital.com or by writing to the address above.

2. The information we collect

Depending on how you use the website, we may collect:

• identity and contact details, such as your name, email address, billing address and account details;
• transaction information, such as the products purchased, amount paid, currency, order number, payment status, refunds and invoices;
• payment-related information supplied to our payment processor; we do not store complete card details;
• account and download information, such as sign-in records, product entitlements, file versions and download history;
• communications, including contact-form submissions, support emails, feedback and accessibility requests;
• marketing and consent information, including signup source, consent wording, timestamp, preferences, unsubscribes and suppression records;
• technical and usage information, such as IP address, browser, device, approximate location, referring page, pages visited, security logs and cookie choices; and
• information you voluntarily provide in surveys, waitlists or product-interest forms.

Please do not send confidential medical, financial, identification or other sensitive information through our general contact forms.

3. How and why we use personal information

Where we rely on legitimate interests, we consider whether the use is necessary and balanced against your rights. You may object to processing based on legitimate interests in certain circumstances.

4. Marketing

We will send marketing emails only where we have the consent or another lawful permission required by UK data-protection and electronic-marketing law. Marketing consent is separate from purchasing a product.

You can unsubscribe at any time using the link in any marketing email or by contacting info@aurelledigital.com. We may keep a minimal suppression record so we can respect your request.

Service messages about an order, account, security issue, policy change affecting an existing service or requested download are not marketing messages.

5. Payments

Payments are processed by Stripe. Payment information is submitted directly to that provider. We receive information such as payment status, payment method type, transaction identifier and limited billing details, but we do not store your complete payment-card number or security code.

The payment provider processes personal information under its own privacy terms. Review its privacy notice before payment.

6. Who we share information with

We may share personal information only where necessary with:

• Base44, which hosts and operates the website;
• Stripe, which processes payments, fraud checks and refunds;
• [Email service provider to be entered in Admin Settings], which sends requested downloads, service messages and consented marketing;
• Google Analytics, where enabled with the required consent;
• professional advisers such as accountants, insurers, legal advisers and IT-security specialists;
• regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required; and
• a purchaser or successor if the business is reorganised, sold or transferred, subject to appropriate safeguards.

We do not sell personal information.

7. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will use an applicable lawful safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another mechanism permitted by law.

8. How long we keep information

We retain information only for as long as reasonably necessary, including legal, tax, accounting, security and dispute-resolution requirements. Our normal approach: order, invoice, payment and tax records generally six years; customer-account information while active and for a limited period after; support communications up to two years after resolution; marketing records until consent is withdrawn or following inactivity, retaining minimal suppression information; waitlist information until the relevant launch, withdrawal of consent or review of inactive entries; security logs for a limited period; cookie-consent records for the period necessary to demonstrate the choice.

9. Cookies and similar technologies

We use essential technologies to provide functions such as security, basket contents, checkout, account sessions and cookie preferences. We use non-essential analytics, advertising or personalisation technologies only after obtaining consent where required. See our Cookie Policy for more information.

10. Security

We use reasonable organisational and technical measures designed to protect personal information, including access controls, secure connections, provider due diligence, restricted administrator access and secure payment processing. No internet service is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

11. Your rights

Depending on the circumstances, UK data-protection law may give you the right to access, correct, delete, restrict, object to, receive in a portable format, or withdraw consent for, your personal information. You also have the right to complain to the Information Commissioner's Office. These rights are not absolute. To exercise a right, contact info@aurelledigital.com. We normally respond within one month, subject to lawful extensions for complex requests.

12. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: ico.org.uk. Telephone: 0303 123 1113.

13. Children

The website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from children through the shop or marketing forms. If you believe a child has provided personal information, contact us.

14. External links

The website may link to third-party websites and services. Their privacy practices are controlled by their own policies, and we are not responsible for those practices.

15. Changes to this policy

We may update this policy to reflect changes in the website, providers or law. The latest version will appear on this page with its update date. We will provide additional notice where a change materially affects how we use existing personal information.

16. The Aurelle Edition membership

If you join The Aurelle Edition membership, we collect and process additional information, including your subscription status, billing interval (monthly or annual), membership price (£9 monthly or £90 annual), renewal dates, cancellation status, and Stripe customer and subscription identifiers.

This information is processed for the performance of your membership contract, to manage recurring billing through Stripe (Stripe), to verify active membership before granting access to member resources, and to send transactional emails about your membership — including welcome messages, payment-failed notices, cancellation confirmations and membership-ended notices. These transactional emails are service messages, not marketing, and are sent regardless of marketing consent.

Recurring payments are processed by Stripe under its own privacy terms. We receive subscription status, billing interval and payment identifiers from Stripe, but we do not store your complete card details. Membership records are retained while the membership is active and for a limited period after it ends, consistent with the retention approach in section 8.