Digital Help by Email
Personalised help with one specific technology question — without needing to book a call.
Sometimes you just need someone to explain what is happening, what a setting means or what to try next. Digital Help by Email gives you practical, personalised help with one specific technology question for £29.
Ask one focused technology question. Get a clear, practical answer by email within 2 working days, with one follow-up for clarification. No subscription or ongoing commitment.
Clear, personal guidance tailored to your setup
- One specific technology question
- Personalised written guidance based on the problem you describe
- Clear practical next steps, with useful links where appropriate
- Up to one follow-up email for clarification
- Response within 2 working days
- Optional private screenshot or document upload
Three simple steps
Pay securely
Purchase Digital Help by Email for £29 one-off via secure Stripe checkout.
Tell us what you need help with
After payment, describe the problem in our simple form and optionally upload a screenshot or document.
Receive your personalised guidance
Aurelle Digital will review your question and respond within 2 working days. One follow-up email for clarification is included.
Designed for questions that can be answered in writing
This service is designed for technology questions that can be answered clearly in writing, from phones, email and cloud storage to AI, files and small-business tools.
Clear help with everyday technology
Made simple. Not dumbed down. You’ll get a straightforward explanation of what is happening and the practical next step to take.
When email support may not be enough
Technology guidance only: This service can help explain software, settings, digital organisation and practical technology choices. It does not include legal, financial, medical or other regulated professional advice.
Service boundaries: Aurelle Digital cannot sign in to private accounts on your behalf, bypass account security, recover passwords you do not control or guarantee that third-party services will behave in a particular way.
One specific problem per request: This fee covers one focused question with up to one follow-up clarification. It is not an ongoing managed IT service.