Digital Product Refund Policy

Business service cancellations

For a Business Admin & Automation Review, email info@aurelledigital.com with your reference. If review work has not started, we refund the review fee. If work has begun, contact us to discuss completed work and any appropriate refund. If we cannot deliver the agreed service, we refund the undelivered work. Mandatory rights are unaffected. The immediate-download rules below apply to digital products, not automatically to review services.

1. Change-of-mind cancellation

Consumers purchasing online normally have a 14-day cancellation period. For digital content supplied immediately, that right may end when download or access begins if you have expressly requested immediate supply and acknowledged that beginning supply ends the 14-day cancellation right. We collect this request and acknowledgement at checkout. Once immediate access has begun following that acknowledgement, we do not normally provide a change-of-mind refund.

If immediate supply has not begun, or the legally required request and acknowledgement were not collected, contact info@aurelledigital.com within 14 days of the contract so we can assess the cancellation request under applicable law.

2. Faulty or misdescribed digital content

Your statutory rights remain in place. Please contact us if a product:

• cannot be downloaded or accessed after reasonable troubleshooting;
• is corrupted or materially incomplete;
• is materially different from its description;
• is not of satisfactory quality; or
• is not fit for a particular purpose that you made known to us at the time of purchase and that we accepted.

Contact info@aurelledigital.com with your order number and a description of the issue. We will offer a replacement, a fix or, where appropriate, a refund in accordance with your statutory rights.

3. How to request a remedy

Email info@aurelledigital.com with your name, order number and a short explanation. We normally acknowledge requests within two working days and aim to provide a substantive response within 14 days.

4. Chargebacks

Please contact us before raising a chargeback with your card provider. Most issues can be resolved directly and more quickly.

5. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If you need advice about those rights, Citizens Advice provides free consumer guidance in the UK.